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Frequently Asked Questions
Our Pricing
- Do prices include delivery?
- Do prices include VAT?
- What are your VAT details?
- What is your Best Price Promise?
Yes. We offer free standard delivery to anywhere within the UK, Northern Ireland, Republic of Ireland and internationally (where possible) if your order is £80 or above (excluding VAT).
If your order is less than £80, we’ll need to add a delivery fee of £5.95 +VAT
If you need to know more about our delivery charges, please call us on 0800 689 3521.
Our displayed price does not include VAT unless specified. Instead, it will be added at the checkout.
We’re VAT registered in the UK and our VAT registration number is 941 322549. We’re obliged to charge VAT on orders dispatched to addresses within the UK and European Community, except to European Community (non-UK) customers who supply us with their valid VAT registration number.
Our best price promise will aim to offer a lower price than genuine offers from any of our competitors. If you’ve been given a quote from elsewhere which is cheaper, please get in touch and we’ll see if we can beat or match it. You’ll need to provide us with the following:
- The product code of the item you found cheaper on a competitor’s site
- The exact page on the competitor’s website where you found the product cheaper
- Details of any discounts offered
Our Payments
- How Do I Pay for my order?
- How do you ensure the security of my payment?
- What happens if you run out of stock?
- What about Insurance?
There are a variety of ways you can pay for your order including the following:
Credit/Debit Card
We use Worldpay and Paypal to handle card payments. We accept most major credit and debit cards including Visa (incl. Delta), MasterCard, Switch (incl. Solo) and Electron.
Banker Automated Credit System (BACS)
We accept payments by BACS. Our Bank details are available upon request.
Cheque or Postal Order
We accept cheques (drawn from a UK bank only) or postal orders. If you would like to pay by cheque or postal order please make payable to “Red Strawberry Solutions Ltd.” and post it to us together with your invoice or order number. For certain orders, we may need the cheque to clear before we can start on the order.
When you make an online payment on our website you are directed to the secure payment pages of Worldpay or Paypal who both adhere to the compliance standards of the Payment Card Industry Data Security Standards (PCI).
Please contact us on 0800 689 3521 for more information.
Our Guarantee and Returns
If for any reason you are less than 100% satisfied with your purchase, please contact us immediately so we can try to rectify the issue or arrange your return. You have 14 days to return the items to us. Returns for items not required after 14 days may be accepted but at our discretion and could be for less than 100% credit value. This may not be available for items specifically customised to your requirements.
Please contact us to arrange return. Once we’ve confirmed, please repackage the item in a similar fashion to how we sent it to you and mail it to the address given together with the invoice or order reference and a note explaining why.
Our returns address (unless you’re otherwise instructed) is:
Returned products must be in an unused and resalable condition unless they are defective or were damaged upon receipt.
Privacy
Our Company
Red Strawberry Solutions Ltd. is a company registered in England and Wales under company number 7490857 and our registered office / main trading address is at:
Our VAT number is GB 941 3225 49