Delivery and Returns
Delivery
Delivery within the UK is free for orders totalling £80 or more (before VAT).
Orders under £80 (before VAT) – our standard delivery charge of £5.95+VAT applies.
Delivery to EU and Rest the World
We don’t usually charge any extra worldwide (including Australia and New Zealand) for orders of £80 or more) but we reserve the right to charge extra once you’ve placed your order. If in doubt please contact us for a quote.
Dispatch and Delivery Times
UK Postcodes: We endeavour to dispatch orders within 2-3 business days by 1st class Royal Mail or courier (for larger orders). Once dispatched they normally take 1 business day to arrive. Royal Mail / courier delivery times are outside of our control.
Europe and Worldwide: Once dispatched this normally takes between 2 and 20 business days to arrive, however Royal Mail / courier delivery times are outside of our control. Should you require a guaranteed delivery, please contact us for a quote.
Our Guarantee and Returns
What is your 100% No Fuss Satisfaction Guarantee?
As well as your being entitled to a seven-working-day ‘cooling off’ period when you can return your order to us for no reason for a full refund, we offer a ‘100% Satisfaction Guarantee’.
If for any reason you are less than 100% satisfied with your purchase, please contact us immediately so we can try to rectify the issue or arrange your return. You have 14 days to return the items to us. Returns for items not required after 14 days may be accepted but at our discretion and could be for less than 100% credit value. This may not be available for items specifically customised to your requirements.
How do I make a return?
Please contact us to arrange return. Once we’ve confirmed, please repackage the item in a similar fashion to how we sent it to you and mail it to the address given together with the invoice or order reference and a note explaining why.
Our returns address (unless you’re otherwise instructed) is:
Red Strawberry Solutions Ltd.,
Red Strawberry Solutions
Birtley Business Centre,
Station Lane,
Birtley,
Chester-le-Street
DH3 1QT, UK
Returned products must be in an unused and resalable condition unless they are defective or were damaged upon receipt.
Payment Options
How Do I Pay for my order?
There are a variety of ways you can pay for your order including the following:
Credit/Debit Card
We use Stripe and Paypal to handle card payments. We accept most major credit and debit cards including Visa, MasterCard, Switch (incl. Solo) and Electron.
Banker Automated Credit System (BACS)
We accept payments by BACS. Our Bank details are available upon request.
Cheque or Postal Order
We accept cheques (drawn from a UK bank only) or postal orders. If you would like to pay by cheque or postal order please make payable to “Red Strawberry Solutions Ltd.” and post it to us together with your invoice or order number. For certain orders, we may need the cheque to clear before we can start on the order.
Purchase Orders and Proforma Invoices
Public and Charity Sectors
Simply email a purchase order with no need to apply for a credit account – more details here.
Private Organisations
Prefer to pay ‘on account’ and pay by purchase order or proforma invoice? Download a Trade Account Application form, complete and email to us. We’ll perform a credit check on your business and get back to you within 2 business days.
Orders on account are subject to our terms and conditions and due for payment within 30 days.
Sign In
